Guestology

Guestology is taught by Daniel Thompson and open to all members of the trade. A 16 hour program with a proven history of turning students into 5 diamond level service providers. Students completing this course will emerge with technical skills, five diamond customer service strategies and a better understanding of how to generate opportunity to enhance overall client satisfaction on a daily basis.

After successful completion of the course students will receive $200 (retail value) of DTB products.

COURSE OBJECTIVES:

Creating the correct first impression

Body language communication styles

Detail oriented service providing

Customer complaint resolution

Creating solutions rather than simply observing problems

Wedding Guest Make Up Etiquette

 

Guestology
1,000.00 CAD